This website is administered by Cucina Cosmetica Pty Ltd (hereinafter “Cucina Cosmetica” or “We” or “Us” or “Our”). We respect your privacy in regards to any information provided whilst visiting this website. It is of upmost importance for you to understand what information we collect about you during your visit and what we do with that information. Visiting this website is subject to this Privacy Policy and our Terms and Conditions.

1.1 What types of information are collected?

The purpose of collecting any form of information from you is to assist in making your use of the website more helpful and efficient. Any information that can personally identify you is only collected when you intentionally provide it. The types of information that can be collected are categorised as ‘Personal’ and ‘General’.

Personal information lets us know particular details in order to be able to identify you or contact/locate you. The types of personal information we may collect from you include first name, surname, mailing address, email address and contact number. Personal information is predominantly collected when making a purchase online as it is used to verify your identity and to prevent fraudulent activity. Personal information may also be collected when completing user registration forms, surveys or competitions or submitting testimonials to the website or otherwise volunteering information about yourself.

If you select to hear from us, the details you provide to us may be used by us to create and distribute items such as newsletters, promotional information and special event invitations.

General information collected consists of details that do not by themselves identify you as a specific individual. General information may include data on which pages of the website are visited, what products are most frequently purchased, times at which purchases are made and website is accessed – plus other general demographic details. General information may be collected through any of the methods active for Personal Information in addition to the use of industry based technologies.

1.2 What type of information will I be expected to provide?

Whilst using this website you may provide information to us through the following methods:

a) Making a general enquiry: For making a general enquiry direct to us, we will collect your first name, surname, email address, postcode and phone number. We will use this information to reply to your enquiry. You will have the opportunity to opt for us to maintain your information and use it to contact you in regards to certain types of activity in the future including promotions, invitations, follow up on queries and new product development.

b) Registering a website account: If you register with us we will collect and maintain you first name, surname, date of birth, email address, mailing address, telephone number and general information in regards to your cosmetic and skin care preferences

c) Purchasing from our online store: If you purchase a product we will collect and maintain your first name, surname, email address, mailing address, telephone number, information of purchased products, order reference number, URL, IP address and password. Before completing and confirming your order you will be provided with an opportunity to make any required changes to the information contained on the order form. Any changes that are made will be automatically kept by us and used to update your details. If an order is not completed we may still collect and use any information you have entered.

d) Provision of feedback: If you provide testimonials, general feedback or photos in regards to our products or our website, we will collect and maintain your first name, last name, email address and the correspondence that you have submitted. By submitting any form of feedback or correspondence, you consent to Cucina Cosmetica possibly using your details and submission as permitted under this Privacy Policy

General (non-personal) information is collected through capturing the IP address of visitors to our site. This website does not link the IP address to anything personally identifiable. Your visit to this website will be recorded, however your identity will remain anonymous unless you choose to volunteer any information as per the above methods. We monitor the number of people that view each page of the website to gain a better understanding of what components of the site are used the most and how to tailor the website to best meet the needs of our visitors. Cookies are utilised on the site to assist you when browsing through the site and to track items. No information is collected from these and they are wiped when you exit the website.

1.1 How is my information used?

The information we collect from you is used to communicate with you in regards to general queries, to communicate with you about an order, to fill your order and to provide you with information in regards to upcoming promotions and new products. Details in regards to this use is as follows:

a) Communication for general enquiries: If you have made an enquiry in regards to our products, website or company we will use the personal information you have provided to respond to you. This may be in the form of an email, telephone call or written letter

b) Communication in regards to orders and purchases online: If you have requested an order or made a purchase on this website we will use your personal information to fill the order, despatch the order and communicate with you in regards to any issues or follow up.

c) Distribution of promotional material: We may offer free newsletters and distribute invitations and general promotional information in regards to such things as current promotions, events, new products, new stockists and general news about Cucina Cosmetica. This material may be sent to you by utilising your personal information. You do have the choice of opting to not receive this material by emailing us at info@cucinacosmetica.com.au or clicking on the ‘unsubscribe’ link at the bottom of any distributed material.

d) Provision of feedback: If you provide any content such as feedback, testimonials, photos etc you give consent to Cucina Cosmetica to use this information, including your personal information as permitted under this privacy policy. You also give consent to Cucina Cosmetica including the content provided in any promotional materials and on the website.

1.2 To whom is my information disclosed to?

We are extremely strict on the disclosure of any information provided by visitors to the Cucina Cosmetica website: We do not sell or trade any Personal Information collected on this website unless we have your consent to do so.

a) Third party service providers: Some of our third party service providers may have your Personal Information disclosed to them. These service providers are not permitted to use your Personal Information for reasons other than the services they provide to us. These service providers are such things as companies we utilise to fulfil online orders (process payment and deliver your products), to provide services to you (promotional activities and event invitations) or to manage and host our website.

Any disclosure of information to any of these parties is given to the extent permitted according to this Privacy Policy.

b) Other webistes: Our website may contain links to the websites of other organizations. Please note that we are not responsible or aligned with the Privacy Policies of these other websites. This Privacy Policy only applies to this particular website and any information collected from it. We encourage you to read the Privacy Policies of websites you visit through or links or otherwise visit.

c) Business transfers: If there is a change in the control of the operations of Cucina Cosmetica, we may transfer your Personal Information to the new controller as it is a business asset. We will notifiy you of this change either via email or by posting in on the website.

In order to avoid unauthorised and fraudulent activity on the website, we have put in place certain procedures (both physical and electronic) to safeguard and secure any information we collect. In saying this, any information to provide to us is at your own risk and we cannot guarantee 100% security over any information disclosed online.

To create an website account, you will have a username and password generated. These must be kept secure to protect your account. No credit card or financial details are submitted to this website. Pay Pal is utilised as the service for purchases from this website. Please refer to Pay Pal’s Privacy Policy and Terms and Conditions for further details.

We are able to provide you with better service if you advise us of any changes to your personal information including name, email address, mailing address and contact number. You can advise us of any changes or choose to opt out of receiving future correspondence from us by logging into your membership on the website or sending an email advising of such to info@cucinacosmetica.com.au . Should you choose to opt to not receive any future contact from us we will undertake every effort to remove you from any lists we control, however sometimes it can be impossible to remove all information from certain data sources. There is no liability to us under this Privacy Policy for failing to remove all of your information from all data sources.

We collect our information according to the regulations of The Children’s Online Privacy Protection Act. If you are under 13 years of age, you cannot provide information to us via this website unless we receive verifiable parental consent. If it becomes known to us that a person under 13 years of age has provided information that can personally identify them then we will have it removed from or files.

This Privacy Policy can be modified at any time according to our discretion. Any changes to the Privacy Policy will be effective from the instant it is modified and will be noted in this section of the website. We encourage you to check back to this section regularly to ensure that you are kept up to date.

If you have any queries in regards to your interaction with this website or about our Privacy Policy please contact us via email at info@cucinacosmetica.com.au or via post to 147 Wattle St Malvern SA 5061